Returns & Exchanges
At ELEGOO, we offer a 30-day return policy for our 3D printers and electronics to ensure you are completely satisfied with your purchase. Items must be in their original packaging and condition to qualify for a full refund or exchange.
Initiate a Return Request
Contact our support team at [email protected] with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Item
Securely pack the product in its original box including all accessories, manuals, and tools that were included in the initial shipment.
Ship the Package
Affix the provided shipping label or send the package to our designated return center, ensuring you keep the tracking information for your records.
Inspection and Refund
Once our technicians inspect the returned unit for hardware integrity, we will process your refund or dispatch a replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing